Shipping & Returns Policy
Shipping
Orders within the United States are shipped by the United Parcel Service (Standard
Ground) which takes 3-5 business days depending on your location in the US. We will
make all efforts to ship your order within 2-3 business days of receipt. We do not ship on
Saturdays and Sundays. All orders placed on Saturday and Sunday will be processed
that following Monday. During the holidays and Sundays, our order processing time may
increase. Fire Cam charges sales tax for orders shipped to Illinois. Recipients of orders
shipped to other states are responsible for complying with state and local tax laws. You
will receive an emailed confirmation, if you provided it with your order. Fire Cam does
not ship to PO boxes.
International Shipping
We ship to the United States and most other Countries. For orders shipped outside of
the United States, your order will be shipped via USPS standard mail. Delivery times
vary by destination, most orders should arrive within 21 days of shipment. All payments
are made in US Dollars. The order total does not include customs duties or international
taxes. The customer is responsible for any non-US taxes or import duties which may be
levied by local authorities. Please check your countries import and taxation policies
before ordering.
Returns
3 REASONS FOR RETURNS:
1. Defective item.
2. Wrong item received.
3. Departmental policy that prevents use of the camera.
*All returns must be authorized. *
To receive authorization for a return, you must contact customer service at
Josh@firehelmetcam.net to obtain a Return Authorization number known as an
RA #. Upon approval, an RA form will be emailed which must be completed in full
and returned with item(s). All returns that are not exchanged for another item and
are refunded are subject to a 15% restocking fee.
Please note, we do not backorder. If the requested items are not in stock by the time
we process your RA, your credit card will be refunded for the value of the items
returned to our warehouse to avoid further delay on your request. (in which case the<
15% restocking fee will be waived)
* All items must be returned in a new, unused, and undamaged condition. All original
packaging must be included with completely filled out RA form.
* If you received a defective item, you must notify us within 7 days of when you
received the product to qualify for a return or exchange. If you fail to provide us with
a prompt notification, we will not authorize your return or exchange.
Once you receive your RA #, you must ship the item(s) back within 7 business days
to receive an exchange or the RA # will become null and void. You will be<
responsible for the return shipping costs.
We do not refund shipping costs on returns and or exchanges, unless there was a
processing error on our behalf. If such an error occurs we will refund up to cost for
return shipping. If unit(s) is defective, we will email you a return label for shipping.
Return authorizations must be requested within 14 days of the original ship date for
all domestic orders, and within 21 days of the original ship date for overseas orders.
Pack your item(s) in the original shipping box if possible and insure your package for
the full value of merchandise and return it to us using the delivery service of your
choice. We are not responsible for lost or damaged return packages. We will notify
you via e-mail once your return has been processed.
Return to:
Fire Cam
Attn: RETURNS
2661 N. Illinois St.
Swansea, IL. 62226